Active Listening: Crafting Questions That Deliver Meaningful Clues
Leaders like to think they know what members need, want, and enjoy. Especially if the leadership has been in place for a long time, or…
When “I don’t know” becomes “I’m GLAD I don’t know”
It’s been a strange time to be in the business of “expertise.” Expertise is built over time, and is developed from front-row exposure to a lot…
Why a “You”-Focused Culture Creates Continuity, Builds Value, and Leads to a Brighter Future for Your Organization
Here’s the hard truth: your members really aren’t thinking about you (much), unless you serve a purpose in their day. Ouch, that was harsh. After…